Privacy Policy
Hitchin Counselling & Psychology is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it is used and the rights you have regarding your personal data.
Who we are
Hitchin Counselling & Psychology provides counselling and psychotherapy services for adults, couples, children and adolescents. If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us.
Information we collect
When you contact us through our website, we may collect personal information including:
- Your name
- Email address
- Telephone number (if provided)
- The information you include within your enquiry
We only collect information that you choose to provide to us.
How we use your information
We use the information you provide to:
- Respond to your enquiry.
- Arrange an initial consultation where appropriate.
- Provide information about our counselling and psychotherapy services.
- Maintain appropriate records relating to your enquiry.
We do not sell, rent or share your personal information with third parties for marketing purposes.
Lawful basis for processing
We process your personal information because it is necessary to respond to your enquiry and, where appropriate, to take steps towards entering into a therapeutic agreement with you. In some circumstances we may also process information where we have a legitimate interest in providing safe, professional counselling services or where we are required to comply with legal obligations.
How your information is stored
Enquiries submitted through this website are transmitted securely by email. We take appropriate technical and organisational measures to help protect your personal information against unauthorised access, disclosure, alteration or destruction.
How long we keep your information
Enquiries that do not result in therapy are only retained for as long as reasonably necessary to deal with your enquiry. Where therapy is undertaken, records are retained in accordance with professional and legal requirements.
Your rights
Under UK data protection law you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where appropriate.
- Object to or restrict certain types of processing.
- Request a copy of the information we hold about you.
If you wish to exercise any of these rights, please contact us using the details provided on this website.
Cookies
This website may use essential cookies that are necessary for the website to function correctly. Where analytics or other non-essential cookies are used, these will only be used in accordance with applicable privacy legislation.
Third-party services
This website may contain links to third-party websites. Once you leave our website, we are not responsible for the privacy practices or content of external websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, professional guidance or our services. Any updates will be published on this page.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Last updated: July 2026